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Complaints Procedure

We take complaints seriously, any complaints will be dealt with promptly by our team.

If you wish to register a complaint, please contact us in writing or by telephone to the following:

The Complaints Officer
Brokersync Ltd
62 Dovecot Street,
Stockton-On-Tees,
United Kingdom, TS18 1LL
Tel no: 01642 040196

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel no: 0800 0234 567

Get Expert Financial Advice

Sturgess Mortgages Solutions Ltd provide professional mortgage services to customers in Swansea, Wales. Please book an appointment or come and visit us at our office. Alternatively, you can book a callback.

Arrange an Appointment
Shaun Sturgess from Sturgess Mortgage Solutions

Customer Reviews

Our mortgage advisors in Swansea have a mission to, and always have, serve our customers' interests by providing an honest and totally transparent service, making all communications easy to understand and adopting a fair and easily understood charging policy.

  • Outstanding service from sturgess ! Took all stress away from process and definitely would suggest anyone to go with them... Full Review

    Dom Hughes
    26 January 2026

  • Always nice to work with professionals who value your time. Shaun's team were efficient and accommodating. I would highly recommend... Full Review

    I Brooks
    26 January 2026

  • Shaun and the team were extremely helpful and were brilliant when it came to progress chasing on our home. Having WhatsApp to communicate was... Full Review

    K Hall
    26 January 2026

  • I can not thank and recommend Shaun and the team at Sturgess Mortgage Solutions enough. Extremely professional, helpful and friendly and made the... Full Review

    Allison James
    26 January 2026

  • I can not recommend Shaun and his company enough! Since he assisted with my house buy 7 years ago, I have continued to return to him at the end of... Full Review

    Emma Whitehouse
    26 January 2026

  • Always so easy and stress free to go through the remortgage process with Shaun and the team. Thanks again... Full Review

    Fran Kenealy
    26 January 2026

  • Absolutely fantastic. Helped me through everything. Honestly one of the best in the industry... Full Review

    Bryony Weedon
    26 January 2026

  • Shaun has been amazing through the mortgage process, he had kept us up to date with a clear line of communication. I could not recommend Shaun and... Full Review

    Catrin Mathias
    26 January 2026

  • ⭐️⭐️⭐️⭐️⭐️ 10/10 – Outstanding Service from Sturgess Mortgage SolutionsSturgess Mortgage Solutions made the whole process... Full Review

    Nathan Mitchell
    26 January 2026

  • Shaun and the team have been incredible, helping every step of the way with honesty, integrity and dedication. As a first-time buyer I couldn’... Full Review

    James Askill
    26 January 2026

  • We recently used Sturgess Mortgage Solutions to arrange our mortgage, and we couldn’t be happier with the service we received. From start to... Full Review

    Gareth Thomas
    26 January 2026

  • Fantastic from start to finish. Shaun was professional, informative, and kept us in the loop. They were happy to answer any questions or queries we... Full Review

    Nathan Pratt
    26 January 2026
The greatest compliment you can pay us is to refer your friends, family and colleagues.
Welsh Enterprise Awards AMI SMP Three Best Rated Vouched For 2024 Cornerstone Best Mortgage broker in Swansea

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