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Complaints Procedure

We take complaints seriously, any complaints will be dealt with promptly by our team.

If you wish to register a complaint, please contact us in writing or by telephone to the following:

The Complaints Officer
Cornerstone Finance
Unit E, Copse Walk
Cardiff Gate Business Park
Cardiff
CF23 8RB
Tel no: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel no: 0800 0234 567

Get Expert Financial Advice

Sturgess Mortgages Solutions Ltd provide professional mortgage services to customers in Swansea, Wales. Please book an appointment or come and visit us at our office. Alternatively, you can book a callback.

Shaun Sturgess from Sturgess Mortgage Solutions

Customer Reviews

Our mission is, and always has been, to serve our customers interests by providing an honest and totally transparent service, making all communications easy to understand and adopting a fair and easily understood charging policy.
  • Shaun and his team are fantastic. myself and partner had a very complex case in securing a mortgage, if it wasn't for Shaun we would of given up... Full Review

    Jade
    13 October 2023
  • Shaun has been amazing during the process of buying our second home as he was with our first home... Full Review

    Katie
    27 September 2023
  • Shaun has been amazing as always and his team with my new mortgage... Full Review

    Andrew
    27 September 2023
  • Helping to remortgage and take it off my hands and good advice... Full Review

    Carys
    27 September 2023
  • When we met Shaun, his advice was so easy for us to understand and we felt more confident in finding a new Mortgage. Shaun had the patience to... Full Review

    Jonny
    27 September 2023
  • Shaun and his team have supported my daughter with her first home along with achieving a great fixed rate deal for me... Full Review

    Carl
    27 September 2023
  • Shaun has been so helpful and always approachable, he's super knowledgeable and when we did have questions going into a meeting, Shaun would answer... Full Review

    Rhodri
    27 September 2023
  • Shaun has gone above and beyond to help us right from the beginning to end of the process. Shaun not only helped with getting us an agreement in... Full Review

    Olivia
    27 September 2023
  • Shaun has followed up and been on hand for any advice we needed. He has also made himself available for additional queries around remortgage should... Full Review

    Kayleigh
    27 September 2023
  • Shaun has been extremely helpful in getting a mortgage for our new home. His expertise was invaluable in obtaining an appropriate mortgage offer,... Full Review

    Dominik
    01 November 2022
  • Best of the BEST! Shaun helped us to go through our first application years ago, he helped us again with remortgaging our house, and now he helped... Full Review

    Martyna
    01 August 2022
  • Shaun was brilliant. Me and my girlfriend will highly recommend him to all friends and family. He’s like a mortgage advisor and solicitor... Full Review

    Ross
    10 April 2022
The greatest compliment you can pay us is to refer your friends, family and colleagues.

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