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Complaints Procedure

We take complaints seriously, any complaints will be dealt with promptly by our team.

If you wish to register a complaint, please contact us in writing or by telephone to the following:

The Complaints Officer
Cornerstone Finance
Unit E, Copse Walk
Cardiff Gate Business Park
Cardiff
CF23 8RB
Tel no: 02921 660 550

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel no: 0800 0234 567

Get Expert Financial Advice

Sturgess Mortgages Solutions Ltd provide professional mortgage services to customers in Swansea, Wales. Please book an appointment or come and visit us at our office. Alternatively, you can book a callback.

Book a Consultation Arrange an Appointment
Shaun Sturgess from Sturgess Mortgage Solutions

Customer Reviews

Our mission is, and always has been, to serve our customers interests by providing an honest and totally transparent service, making all communications easy to understand and adopting a fair and easily understood charging policy.

  • Brilliant service.Quick, efficient and professional, do not look anywhere else... Full Review

    Manny
    05 November 2024

  • Knowledgable and helpful... Full Review

    Kimberley
    05 November 2024

  • Sturgess Mortgage Solutions have been fantastic to deal with. They kept me informed throughout the entire process and resolved everything swiftly.... Full Review

    Ben
    05 November 2024

  • I was a hard client for the team at Sturgess. But somehow they managed to get my foot in the door, the team are great and kept me informed... Full Review

    Scott
    05 November 2024

  • Shaun is very knowledge and puts you at ease through a process that can be a bit of .a minefield. Very grateful for his help... Full Review

    Andrew
    05 November 2024

  • Shaun and the team were great, I was constantly surprised by how quickly Shaun would reply to my queries especially outside of business hours, I... Full Review

    Wing
    05 November 2024

  • Shaun helped us with our remortgage. He made the process stress free with clear communication and reassuring advice. The whole team are friendly,... Full Review

    Hannah
    05 November 2024

  • Great service! Thorough, prompt and friendly... Full Review

    Ryan
    05 November 2024

  • Can't recommend Shaun and his team enough. Made our remortgage as quick and stress free as possible, and always quick responding to any questions we... Full Review

    Rebecca
    05 November 2024

  • Shaun Sturgess is brilliant at what he does. He helped me get everything in order for my first home purchase and took the time to explain everything... Full Review

    Scott C
    05 November 2024

  • Would highly recommend. Shaun and the team were amazing from start to finish... Full Review

    V Wilson
    05 November 2024

  • Shaun and the team provided an excellent service, both friendly and professional. Couldn't recommend enough... Full Review

    R Clinch
    05 November 2024
The greatest compliment you can pay us is to refer your friends, family and colleagues.

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